ORDERING INFORMATION PAYMENT OPTIONSHow to Order Shopping online at www.drumcave.com is easy. You can browse our selection of items, for gift selections or individual purchases. All orders are managed and distributed by Drumcave. If you require assistance or have any queries about the ordering process, please email Robyn. To order an item using Direct Deposit: Why not use Internet Banking for a fast and effective way to deposit the full amount of your order? When making a direct deposit, please tag your transaction with your name and order number for easy identification.
To order an item using PayPal (Credit Card):
ORDERING INFORMATION Returns and exchanges: If an item is damaged or faulty, please notify us within 3 weeks of invoice/order date. The easiest way is to email Robyn at Drumcave with full details and you will be provided with a return confirmation number (RCN). No products will be accepted for a return or exchange without a RCN. We will replace or refund any faulty products and pay for the return freight, on receipt and evaluation of the goods. Please include a written documentation as to what is wrong with the goods. If you want to exchange an item for any other reason, you will be required to pay the freight and we should receive the goods back in original mint condition. Privacy Drumcave highly regards our client relationships, and quite often these relationships have been built on a foundation of trust. Information collected from our clients will be handled sensitively and securely and with proper regard for privacy. Drumcave supports the 'National Privacy Principles' launched in December 2001. These policies form the principles of our Privacy Policy, which is set out below. The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products. The information provided is only viewed by Drumcave staff that necessarily has to do so for the sole purpose of completing a business transaction for sale or purchase. You may provide us with your email address. We will only ever use your email address so that we can contact you about your order or answer a query. Your email address is private and we will never sell it to third parties. Any personal information that you give us is private. We will never release personal information to persons or entities without your explicit consent. Exceptions to that is:
Drumcave uses the industry standard of "cookies" to make our website perform better. A "cookie" is a feature built into your existing browser that assigns you a "user ID". Cookies are used to follow the pattern of movements of web users. Cookies let us know which pages on our website are visited, in what order and how often. By themselves, cookies can't be used to discover your identity; they merely identify your computer to our servers when you visit us. Cookies only provide us aggregate statistical data, and are not used to record any personal information such as your name, address or e-mail address. If you are unhappy about having a cookie assigned to you, you can set your browser to refuse cookies. We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Transmissions sent to or from Drumcave are internally monitored for quality control and systems administration. We also value the privacy and security of your online purchases and use PayPal for online transactions via our site. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au SHIPPING AND DELIVERY Drumcave uses the services of Australia Post. We do not seek to profit from postage charges and only charge you the most current Australia Post postage and packaging rates with a minimal handling fee. http://www.auspost.com.au. Postage charges Combined postage is available for 2 or more items. Please contact Robyn at Drumcave for more information. Domestic Australian International Air Mail Delivery Drumcave delivers Australia wide and overseas using the services of Australia Post. Most orders will be dispatched within 48hrs upon receipt of payment. In the event of an item not being available, a courtesy email will be sent to the customer allowing an option to cancel the order if required. We can deliver to you, or if the item is a gift we can deliver to the recipient's address. For any inquiries regarding shipping rates, please do not hesitate to email Robyn at Drumcave. |